Shipping & Returns

SHIPPING
We can send your order anywhere in the world. All our items are warehouse-packed for safe delivery. We ship all products by USPS unless otherwise directed. Depending on the delivery service in the destination area, this usually takes 1 to 5 working days.

We ship our products within no more than 10 business days unless requested otherwise. If we cannot dispatch your order within three business days we will contact you and advise you of the expected dispatch date.

All shipping will be charged at Priority Mail rates, even if they are shipped First Class or UPS. All shipping charges will be Priority Mail or UPS Ground on all packages except for "Less than a Pound" items that can be shipped First Class Mail, to offset the difference in handling costs.

Please check your delivery address carefully. We will not be responsible for delivery to an incorrect address. The customer is responsible for the cost of resending a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU ARE NOT ABLE TO CANCEL YOUR ORDER. 

RETURNS POLICY
If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with within 30 days from date of dispatch of goods.

Email details of your claim to sales@charm-lite.com
The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Credit Card, the Credit Card will be credited minus shipping and a 20% restocking fee. If the item was purchased by direct credit, the debited account shall be credited).

Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will not be permitted.